Privacy Policy
1. Introduction
Pancake Events Co. (“we,” “us,” “our”) operates from 124 City Road, London EC1V 2NX, UK. We provide a range of event services, including birthday parties, weddings, corporate events, and private celebrations. Pancake Events is a trading name associated with our parent company, ensuring the same level of quality and service. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make inquiries, book our services, or engage with us through any of our advertising channels, including online platforms and social media. It applies to all services provided in London, the UK, and globally.
2. Contact Information
For any questions or concerns about this policy or how we handle your personal data, you can reach us at:
- Website: www.pancakeevents.com
- Email: hello@pancakeevents.com
- Phone / WhatsApp: +44(0)7423121061
3. Types of Personal Data We Collect
We may collect and process the following data about you:
- Personal Identifiers: Name, email address, phone number, and address
- Business Information: Company name, job title, and professional contact information (for corporate clients)
- Booking and Payment Information: Details related to event bookings, payment information, and billing addresses
- Technical Information: IP addresses, browser types, and data on website usage through cookies and analytics tools
- Communication History: Records of your communication with us, including inquiries made through our website, email, phone, or social media platforms
- Marketing Data: Data from advertising channels (e.g., LinkedIn, Google Ads, Facebook) including tracking and cookies to improve our marketing efforts
4. How We Collect Personal Data
We collect your personal data through:
- Direct interactions: When you inquire, book our services, or contact us directly via phone, email, website forms, or social media channels.
- Advertising platforms: We receive data from advertising networks and platforms such as LinkedIn, Google Ads, Facebook, and Instagram to optimize our marketing campaigns.
- Event participation: When you attend our events or consult with us on business services.
- Third-party data sources: We may obtain data from publicly available sources or third-party data brokers for marketing purposes where legally permitted.
5. Why We Collect Your Information and How We Use It
We collect and use your information to:
- Provide and manage event bookings, including birthdays, weddings, corporate events, private parties, and other celebrations.
- Offer business consulting services to companies entering the pancake or crêpe industry.
- Process payments and fulfill contractual obligations.
- Improve and personalize our marketing efforts through online ads and social media campaigns.
- Communicate with you regarding events, promotions, and updates.
- Respond to your inquiries and provide customer support.
6. How We or We May Share Your Information
We may share your personal information with the following parties to facilitate our services and ensure a seamless experience:
- Service Providers: We work with trusted third-party service providers, such as payment processors, event venues, and vendors, to help us deliver our services effectively. These partners have access to your data only as necessary to perform their functions on our behalf.
- Advertising Platforms: We may share anonymized data with advertising platforms like LinkedIn, Google Ads, and Facebook to optimize our marketing efforts and deliver personalized advertisements based on your interests.
- Business Partners: In the case of partnerships or collaborations, we may share your information with selected business partners to provide you with enhanced services or special offers.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests from public authorities.
- Corporate Transactions: If Pancake Events is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
We do not sell or trade your personal information. Any sharing of your data will be done in compliance with applicable laws and regulations.
7. Lawful Basis for Processing
We rely on several legal grounds for processing your personal data:
- Consent: When you provide your personal data directly to us, especially for marketing communications.
- Contractual necessity: To fulfill event bookings and business consulting contracts.
- Legitimate interest: For direct marketing, improving our services, and managing our business operations.
8. Who We Share Your Information With
We do not sell or trade your personal information. We may share your information with:
- Service providers: Payment processors, event venues, and third-party vendors who help us deliver services.
- Advertising platforms: To display personalized ads (e.g., LinkedIn, Facebook, and Google Ads) based on your preferences.
- Age Restriction: Pancake Events Co. only accepts bookings from individuals who are 18 years of age or older. By making a booking or inquiry, you confirm that you meet this age requirement. If you are making a booking on behalf of a minor, you must have the consent of their parent or guardian. We reserve the right to request proof of age and to cancel any bookings made by individuals under the age of 18 without notice.
9. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including maintaining records for active contracts and inquiries. Typically, we keep your data for a maximum of 6 years after our last interaction or as required by UK industry standards for record-keeping. After this period, your data will be securely deleted or anonymized.
10. Your Rights Regarding Your Information
You have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
- Objection to Processing: Object to certain data processing activities, such as direct marketing.
- Withdraw Consent: Where we rely on consent, you may withdraw this at any time.
11. How to Withdraw Consent or Make a Complaint
If you wish to withdraw your consent or have concerns about how your personal data is handled, please contact us at hello@pancakeevents.com.
12. Cookies and Online Advertising
We use cookies and similar tracking technologies to understand your preferences and deliver tailored advertising through third-party advertising platforms like LinkedIn, Facebook, and Google. You can adjust your browser settings to refuse cookies if you prefer. Please see our Cookie Policy for more details on how we use cookies.
13. Security Measures
We take the security of your personal data seriously. We use industry-standard encryption and secure servers to protect sensitive information. All payment transactions are processed through secure gateways, and we regularly update our security measures to prevent unauthorized access, data loss, or disclosure.
14. Data Breach Response
In the event of a data breach, we will promptly assess the risks involved and notify the relevant authorities and affected individuals where required. We will take immediate steps to mitigate any potential damage and ensure such breaches are prevented in the future.
15. International Data Transfers
If your data is transferred outside of the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
16. Third-Party Payment Processors and Social Media Channels
We may collect payments through our website and designated bank accounts. In some cases, we use third-party companies, such as SumUp, to generate payment links for your convenience. These payment links may include personal details such as your name and company name.
Please note that while we ensure these third-party services are reliable, we do not take responsibility for any data breaches or vulnerabilities that may occur through these third-party providers, including but not limited to:
- Payment processing companies (e.g., SumUp)
- Banking institutions, which can sometimes experience vulnerabilities
- Social media channels (e.g., Facebook, Instagram, LinkedIn)
We encourage you to review the privacy policies of these third-party services to understand how they manage and protect your data. Pancake Events Co. is a sub-brand and trading name of Île de Crêpe Ltd., registered in the UK. Any references to “Pancake Events” within this policy are reflective of Île de Crêpe Ltd.’s operations. All data collected and processed is handled in accordance with the policies and practices of Île de Crêpe Ltd.
17. How We May Use Your Data
We may use your personal data for the following purposes:
- Event Management: To process your bookings and manage events, including birthdays, weddings, corporate gatherings, private parties, or any form of gatherings.
- Consulting Services: To offer tailored consulting services for companies looking to enter the pancake or crêpe industry.
- Payment Processing: To process payments securely through our website and designated payment providers.
- Customer Communication: To communicate with you regarding your inquiries, bookings, promotions, and updates about our services.
- Marketing Efforts: To improve our marketing strategies, personalize your experience, and deliver relevant advertisements through various online platforms and social media.
- Feedback and Support: To respond to your questions, provide customer support, and gather feedback to enhance our services.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and contractual obligations related to our services.
18. Acceptance of This Privacy Policy
By sending an inquiry through our website, social media channels, or contacting us directly via phone or email, you acknowledge that you have read, understood, and agree to this Privacy Policy. Starting any form of communication with Pancake Events Co., including but not limited to inquiries, event bookings, consulting services, or workshop requests, will be considered your acceptance of this policy.
If you do not agree to this policy, we kindly ask that you refrain from engaging with our services or providing any personal information. If you have any concerns about how your data will be used or managed, please contact us before proceeding with your inquiry.
19. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and where appropriate, notified to you by email.